Support & Info: Government Support

Government Support (internal employees only)

Geomatics Yukon maintains the Yukon Government Corporate Spatial Data Infrastructure (CSDI) that many government employees rely on. In order to use the CSDI more effectively Geomatics Yukon has developed a series of How to documents for some of the most common support requests for internal government employees.  For more information about any of these support requests please contact Geomatics.Help@gov.yk.ca.

  • How do I install ArcGIS?
    See the following help document: ArcGIS Install Procedure
  • How do I setup ArcGIS to work with the Yukon Government data?
    See the following help document: Setting up ArcGIS 10
  • Where can I find information for new Corporate Spatial Warehouse (CSW) users?
    See the following document: New CSW User Information
  • Where can I find information about the recent Corporate Spatial Warehourse migration?
    See the following document: CSW Migration Information
  • How do I setup my Oracle Client 11g for Direct Connections?
    See the following help document: Setting up my Oracle Client
  • How do I repoint the layers in my map to the new SDE Direct Connections?
    See the following help document: Changing SDE Connection Paths
  • Our web mapping application (e.g. Mining Lands Viewer) is not working. Who should I contact?
    Please send an email to Geomatics.Help@gov.yk.ca and let them know which application is not working.
  • I can't access the CSW data. Who should I contact?
    Send an email to Geomatics.Help@gov.yk.ca.
  • I can't get an ArcGIS Desktop license. Who should I contact?
    Send an email to Geomatics.Help@gov.yk.ca.
  • I am a new government employee and/or would like to start using ArcGIS in my job. Who can help me get access to the CSW data, and Yukon Government imagery?
    Send an email to Geomatics.Help@gov.yk.ca.

Services we provide to Yukon Government:

Contact Us

3059 3rd Avenue
Whitehorse, Yukon
Canada Y1A 1E2

Ph: (867) 456-6169
Fax: (867) 633-5188
geomatics@gov.yk.ca

Mailing Address:
Box 2703 W-19
Whitehorse, Yukon
Canada Y1A 2C6